How do I make a complaint about a doctor in Victoria?
Contact: For more information or to fill out an online complaint form . Call 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint. Visit or write to the HCC at Level 26, 570 Bourke Street, Melbourne Victoria 3000.
How do I contact the Ombudsman Victoria?
Victorian Ombudsman
- Phone. 03 9613 6222.
- Alternate Phone. 1800 806 314.
- TTY. 133 677 then 03 9613 6222.
- 03 9602 4761.
- [email protected].
- https://www.ombudsman.vic.gov.au.
- Level 2. 570 Bourke Street.
- DX Number. DX 210174 Melbourne.
How do I make a complaint about a doctor in Australia?
If you are concerned about a doctor’s behaviour, it is simple to contact AHPRA for help. You can call AHPRA on 1300 419 495, lodge a notification online or visit the AHPRA website for more information.
Do all doctors get complaints?
Nearly all GPs (97%) who responded to a survey from the Medical Defence Union (MDU) said they had received a complaint against them during the course of their career, with slightly lower figures for consultants (88%) and trainees (71%).
What is Ryans rule Victoria?
Ryan’s Rule allows parents, carers and family members to request a Clinical Review of a patient of any age who is being treated in a Queensland Health Hospital if they feel their concerns are not being heard.
What complaints does the Ombudsman deal with?
We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales. Find out more about the types of problems Ombudsman Services can look at.
What does the Victorian Ombudsman do?
The Ombudsman’s core role is to investigate complaints received from citizens about the administrative actions of state government departments, local councils, most statutory authorities and some private bodies who assist agencies in performing their statutory duties.
Who can you complain to about a doctor?
If you wish to complain about your GP, dentist, opticians or pharmacy service you can do so by contacting NHS England by email NHS England at [email protected] and more information can be found on their website.
What do doctors complain about most?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.
What is the most common reason for patient complaints?
Forty-seven percent of the complaints were made by relatives and 46% were self-complaints. The main reasons for complaints were related to attitude/conduct (28.8%), professional skills (17.8%), patient expectations (16.2%), waiting time (10.0%) and communication (7.8%).
How do I prove medical negligence in Australia?
Elements of a medical negligence claim
- A duty of care existed (doctor-client relationship will usually satisfy this)
- This duty of care was breached by a positive act or a failure to do something.
- You suffered harm as a result of that breach of responsibility.
What happens when you call Ryans rule?
It applies to all patients of any age who is being treated in a Queensland Health Hospital. Once Ryan’s Rule is invoked, which is done by simply making the request, a nurse or doctor will attend to the patient to review the situation and provide assistance.
Can adults use Ryans rule?
Ryan’s Rule has been developed to provide patients of any age, families and carers with another way to get help.
Can you go straight to the ombudsman?
You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure.
How much does it cost to go to the ombudsman?
Ombudsman Services is free to consumers. We are funded by the fee a company that is signed up to our scheme pays to have each complaint reviewed. This covers the cost of us handling the case. This has no bearing on our decisions.
How do I submit complaints to the Victorian Government?
Complaints from government agencies, including councils, should be emailed to [email protected] – not lodged through the portal. Please attention your email to the Manager of Complaints and Scheduling Services. Note: The ability to view the complaint form and documents you have uploaded through the portal is temporarily unavailable.
What happens if you have a dispute with a building practitioner?
If you have a dispute with a building practitioner that is currently at DBDRV, the VBA will only assess a complaint where evidence of a contravention of building legislation is provided. However, a complainant will need to be aware of the potential implications if they are seeking a resolution to the dispute.
How do I complain to RBS about a building work?
You can normally find RBS contact details on the building work sign on the property where the works are being done. If the complaint is more appropriate for another government agency, such as Domestic Building Dispute Resolution Victoria (DBDRV), you will be referred to that agency in the first instance.
How do I resolve a dispute with my builder or surveyor?
Problems can often be resolved by having a reasonable discussion with your builder, plumber or building surveyor. The Building Information Line provides free advice and information that can help you resolve a dispute about domestic building work. Call 1300 55 75 59 between 9.00 am and 5.00 pm Monday to Friday (except public holidays)